The ombudswoman demands more options from Salut to delegate My Health to elderly people and those with difficulties
The ombudsperson requests expanding options to delegate the management of La Meva Salut to elderly people with digital difficulties. This demand arises from a complaint that highlights how two-factor authentication hinders access for trusted family members without sharing credentials.
Data protection and digital support must coexist. This is the stance of Esther Giménez-Salinas, who urges the Department of Health to find solutions for a reality increasingly present in healthcare management.
Problems for the elderly and their families
What difficulties do elderly people have with La Meva Salut?
Elderly people often face technological challenges managing appointments, tests, and healthcare communications through La Meva Salut. Two-factor authentication makes it difficult for them to delegate these tasks easily.
How does this affect family members?
Family members who want to help cannot access their relatives' accounts unless they are physically present with them, which limits assistance and complicates procedures in everyday situations.
The Ombudsperson’s Proposal
What exactly does Esther Giménez-Salinas request?
She asks that the Department of Health expand representation options so that family members or trusted persons can carry out healthcare procedures without needing to share passwords or credentials.
Why is this request so important?
This request aims to reconcile data protection, which is non-negotiable, with the necessary digital support for people with difficulties, thereby avoiding exclusion or excessive dependence situations.
Perspectives and future alternatives
What solutions is the Department of Health studying?
The Department is evaluating alternatives that could be implemented in 2027 to facilitate this delegation in a secure and legal manner, although no public details have been specified yet.
How will this impact citizens?
If measures are approved, elderly people and their families will be able to manage digital health with more autonomy and security, reducing frustration and current barriers.
| Aspect | Current situation | Future proposal |
|---|---|---|
| Family access | Only in-person and with shared passwords | Legal representation without sharing credentials |
| Data protection | Guaranteed with strict two-factor authentication | Maintain protection with secure digital support |
| Management of procedures | Limited by implemented security | Delegation to family members or trusted persons |
The reality is that digital healthcare management is undergoing a complete transformation. This request puts a very specific problem on the table: how to help those who do not master technology without risking security? The Department of Health will have to balance this paradox if it does not want to leave anyone behind.
Source of the article: Editorial / Catalan News Agency
