Aigües de Tortosa resumes in-person attention by appointment at the Town Hall

Aigües de Tortosa is once again offering an in-person service point by appointment. Users will no longer have to limit themselves to online or telephone procedures to resolve their questions or transactions.

As announced by the Tortosa City Council, this service is provided at the municipal building and is available twice a week.

The in-person service of the Aigües de Tortosa mixed company

Days and hours of service

In-person customer service is held on Tuesdays and Thursdays, from 9:30 a.m. to 1:00 p.m. This fixed schedule makes it easier for users to plan their visit in advance.

Location and organization

The service point is located in the Tortosa City Hall building, a space accessible and familiar to the public. To avoid crowds, attention is provided exclusively by appointment.

How to request an appointment

Methods to request an appointment

Although the official tweet does not specify the procedure, it is common to be able to request the appointment by phone call or through Aigües de Tortosa’s website. This ensures better resource management and avoids unnecessary waits.

Advantages of the appointment system

The appointment system ensures more personalized service and prevents the offices from becoming overcrowded. This reduces waiting times and improves the user experience.

Context and importance of the service for Tortosa

Relevance for residents

Having an in-person service point in Tortosa facilitates direct management and human contact, especially for those who have difficulties with digital channels.

Commitment to service quality

The reopening of this in-person service demonstrates the intention of Aigües de Tortosa and the City Council to adapt to users’ real needs and improve communication.

That the service is only offered two days a week and by appointment shows that, although in-person service is being restored, restrictions and efficient management remain a priority.

It may not be what you expected, but at least you can speak face to face with those who manage the water at your home.

Source of the article: Tortosa City Council